Testimonials
The following are real letters and emails received from some of Lilly's clients:
Karen T. and Carl L. from Germantown write:
Dear Lilly’s Cleaning Service,
We wanted to take a moment to let Lilly’s Cleaning Service know that our expectations are exceeded every time! We have enjoyed the services of Lilly’s Cleaning for more than a year now! It is magical the way the Lilly’s Cleaning Service Team arrives on time and in perfect harmony maneuvers quickly and gracefully throughout the townhouse, leaving unquestionable evidence of a sparkling fresh-smelling residence – a million thanks!
Karen T. and Carl L.
Germantown, Maryland
Gail A. from North Potomac, MD, writes:
Dear Lilly,
Once again I want to thank you for the flexibility I receive from your company.
I called your cleaning service on Tuesday, February 6 to report that the heating system in my house was not working and because of that I needed to cancel my regular scheduled cleaning day on Wednesday, February 7. I asked your associate if my cleaning day could be rescheduled later that week. She was very polite and said she would do her best to accommodate me and that she would call me back as soon as she could.
On Wednesday, February 7 my heating system was fully repaired. On Thursday, February 8 I got a call from your service to say that my house cleaning had been rescheduled for Friday, February 9.
This flexibility on the part of your staff and company demonstrates why I have stayed a happy customer for over 15 years.
Your commitment to customer service is beyond compare.
Thank you again and i wish you continued success.
Sincerely,
Gail A.
North Potomac, MD
Rebecca B. from Silver Spring writes :
Dear Lilly,
I want to thank you. I have always found your staff to be friendly, helpful, reliable, and efficient. It has been a special comfort to know that any time I might run into difficulties with scheduling or cleaning, you office staff would be immediately available to solve the problem. Your company works on a complete teamwork model that is tremendously successful in delivering clean houses week in and week out. Thanks for being such a wonderful resource.
Your truly,
Rebecca B.
Silver Spring, MD
Kathy K. from Laytonsville, MD, writes:
Hi Lilly!
You know I think the world of you.
Reliable, thorough, and trustworthy, Lilly's Cleaning Service has been an important part of our household since 1996. It's such a pleasure to come home to a clean "Lilly's House". Lilly's teams are very conscientious and take care of our home as if it was their own. In taking such good care of us, they truly have become part of our family.
Kathy K.
Laytonsville, MD
Robin L. from Darnestown, MD, writes:
Dear Lilly,
I am pleased to hear you are expanding your business.
As you know, we have been happily using Lilly's Cleaning Service for over 10 years.
During this time, you have provided us with excellent service at a reasonable cost. We like the way your office staff calls before cleaning to confirm the time the cleaning team will arrive.
Your employees are very dedicated and professional. We know we can count on them to clean our home thoroughly and carefully. We can trust them with our possessions. We appreciate the fact that you take care of your employees and thereby, maintain the same workers for many years.
We also appreciate your flexibility in accommodating our periodic need to change our cleaning schedule when we have company arriving or are hosting a meeting. This is a very important benefit to us.
Thanks for your excellent service over all these years. As we have done in the past, we won't hesitate to recommend your service to our friends and neighbors.
Mrs. Robin L.
Darnestown, MD
Emily G. from Olney, MD, writes:
Dear Lilly:
Your cleaning service has been such a stress reliever!
Ten years ago I became involved in a building project for my
church. So much time away from home was required I decided to give a
house cleaning service a try. I tried two before I found Lilly's. Very
soon I went from once every two weeks to once a week because I'd become
so spoiled.
Thank you for your reliability and thank you for the excellent
quality of the work your cleaning teams do.
Sincerely,
Emily G.
Olney, Maryland
