Quality House Cleaning
with a consistent &
more personal touch

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Customer Satisfaction Survey

Dear Customer: Please help us to offer you a Quality service answering the following questions. Click on Submit when ready to send.

First and Last Name:

Email:

Address:

Date of last cleaning:

1. How would you rate the quality of the following services:

Vacuuming:

Excellent Very good Good Fair Poor

Dusting:

Excellent Very good Good Fair Poor

Kitchen:

Excellent Very good Good Fair Poor

Bathrooms:

Excellent Very good Good Fair Poor

2. How would you rate the service you have received from our Services?

Excellent Very good Good Fair Poor

3. How would you rate the level of service you have received from
our office staff, including sales and quality assurance?

Excellent Very good Good Fair Poor

4. Do you receive a return phone call promptly?

Excellent Very good Good Fair Poor

5. How would you rate the attitude/friendliness from our office staff?

Excellent Very good Good Fair Poor

6. How would you rate the attitude/friendliness of your cleaning team?

Excellent Very good Good Fair Poor

7. Would you recommend our service to your friends or family?

Yes No

Why or why not?

8. What do you like best about Lilly's Cleaning Service?

Any suggestions you have to improve our service are greatly appreciated!

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